Process Innovation
Process innovation
Process innovation
Change is inevitable, it is important to constantly review the way things are today and how the workplace and market is innovating. It is better to lead organisation and process change than to be directed to change.
Change is inevitable, it is important to constantly review the way things are today and how the workplace and market is innovating. It is better to lead organisation and process change than to be directed to change.
Understanding process
Where is your payroll process knowledge, is it documented, or does it live in the heads of your payroll administrators? Document and evaluate your current processes ensuring it is fit for purpose and can provide the continuity of service your clients demand.
KPI and compliance
KPI metrics are frequently agreed but often poorly measured. Take a pragmatic approach and establish a small number of measures and controls which focus on the accuracy, timeliness and support, across the internal and external payroll teams.
Quality management
Establish a method and process which will easily manage problem resolution both internally and externally. Analyse queries and issues to establish a root cause and work with the broader organisation to minimise future occurrences.
Reporting
Data is a valuable asset, seek to understand the information needed by the board for strategic decisions, by management, for staff development and by your team for process management. Be sure to feed your business supporters.
Understanding process
Where is your payroll process knowledge, is it documented, or does it live in the heads of your payroll administrators? Document and evaluate your current processes ensuring it is fit for purpose and can provide the continuity of service your clients demand.
KPI and compliance
KPI metrics are frequently agreed but often poorly measured. Take a pragmatic approach and establish a small number of measures and controls which focus on the accuracy, timeliness and support, across the internal and external payroll teams.
Quality management
Establish a method and process which will easily manage problem resolution both internally and externally. Analyse queries and issues to establish a root cause and work with the broader organisation to minimise future occurrences.
Reporting
Data is a valuable asset, seek to understand the information needed by the board for strategic decisions, by management, for staff development and by your team for process management. Be sure to feed your business supporters.