Provider Portal
Controlling and managing your client deliverables
Global payroll processing is a well-defined set of tasks, resulting in the timely hand-off between client and provider. Keeping a portfolio of clients on track requires visibility of every payroll across your delivery contracts. IPPEX’s provider portal surfaces the deadlines and current issues into a single dashboard. The portal has been designed to aggregates the live status from all the client tenancies without sharing personal identifiable data. A delivery management and resource monitoring tool.
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All clients |
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Total visibility |
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Maintain control |
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Timely delivery |
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Resource management |
Tracking tasks, issues, queries
IPPEX Cloud is a multi-tenant environment, isolating a client’s data. The provider portal receives a live data feed from each client tenancy on task status, issues and queries creation and their status. The provider portal provides list and graphical representation of the due dates for all clients
Filtering, focusing and favourites
Filtering by groups of clients or by task owner, over a specified time-period, focuses the operation team on what is needed to be completed. Set-up pre- defined customer groups.
Targeting delivery hot spots
Global delivery has a dependency on the quality and responsiveness of local payroll teams. Tracking the task delivery and issue resolution for specific countries across multiple clients helps to improve the service delivery.
Single sign-on
Transferring from the portal summary to the client tenancy is seamless though the capabilities of single sign-on. Allowing the click through from a task in the portal to the client tenancy. Protecting the security of the IPPEX Cloud client environments is paramount.
Monitoring workloads
Planning for staff absences and looking ahead to peak processing periods is essential so there are no surprises. Provider portal is delivering the information to balance the workload across one or multiple teams.
Global and local
Local country payroll team managing multiple payrolls for a global provider organisation can also benefit from the provider portal. Tracking their tasks and issues across multiple clients.
Our experience
The IPPEX company has a wealth of global payroll implementation and delivery experience, from both provider and client roles. This expertise has been channelled into developing the IPPEX Cloud application and the provider portal. We understand the pressure points in the payroll process and the resource constraints at peek processing time. This knowledge drives the design principles of our solutions focusing on the productivity impact that we can bring to a provider organisation. We also benefit from the feedback from our users, requesting additions and improvements to our products. We treat every partner the same, working collaboratively to support and grow their business.